RETURNS/ EXCHANGES

Sorry we do not accept refunds on items that are bespoke and made to your order. Please bare this in mind before ordering. 


In the unlikely event that an item is faulty we will exchange and replace the item for you. 


We must receive your return  within 10 working days from the date you receive your items or when the returns address is provided. Items returned after this date will be returned back to you and will not qualify for a refund or an exchange. 

Items must be returned back in original packaging and condition with tags etc and no signs of being worn or smell of smoke. We hold the right to withdraw a refund if items are returned in a non resellable condition. 


Return shipping costs must be paid by the customer. If you would like an exchange please contact us at: sales@rubyandralph.co.uk
 
Please note we only accept exchanges for items that are damaged upon delivery, we do not accept exchanges for any other reason. Please bare this in mind before ordering.